Malwarebytes is one of the most famous and best antivirus software which comes as free as well as paid. Every antivirus software causes the user error, issues in the long run which can be technical, expiry etc. In all these cases the contact with the provider becomes a necessity. Malwarebytes stand out in the league by its professionalism. Therefore it provided customer service in its own unique ways.
Malwarebytes provides the user with Support via its ‘Support Center’ during its business support hours. There is a procedure for contacting them via calls.
First, you will have to register your request for customer support or service. Based on the necessity the supporting tickets are given.
After that support tickets may be submitted online at https://support.malwarebytes.com/.
Now, the Support Center is available to answer questions and attempt to resolve problems encountered by You with the Malwarebytes products Provided you still have the license working.
If the issue is big then there is another way which says:
You may designate up to two individuals to serve as technical contacts to communicate with Malwarebytes’ technical support representatives.
Malwarebytes for telephone support 914-257-4519
Where applicable, only the Designated Support Contacts, or their qualified substitutes during reasonable absences, may contact Malwarebytes for telephone support.
All the above steps are possible only if you call the Support Center’s current business support hours are Monday – Friday. This excludes the Malwarebytes holidays.
Malwarebytes offers different tiers of Support. You shall receive the services included with the Support tier You have ordered as identified in the Purchasing Document. You will have to be careful about scams. The right website linked through the software on your PC can save you.
Malwarebytes reserves the right to update support policies from time to time, but only to the extent that the update does not materially and adversely diminish Customer’ rights to support services as provided in this SSA. This is the reason for which even over a period of time there can be no threats found and in the long run protecting your computer from any kind of spyware.
Why Malwarebytes customer service is necessary?
In the event of any problem in the use or operation of the Software, Your Designated Support Contacts will use reasonable efforts to identify and address the issue internally before contacting Malwarebytes.
For issues that the Designed Support Contracts are unable to resolve, they will assign an initial severity level to such error or defect. This is the reason people don’t need any assistance from the company for the minimum issues.
Even then upon receipt of a support request from a Designated Support Contact, Malwarebytes will review the request and reserves the right to reassign the severity level at its reasonable discretion based on the definitions below.
This table has the idea of giving preferences to the customers for answering their problems. There are three levels of severity.
The first one is called ‘S1’ which means an Emergency situation in which the Software is inoperable and produces incorrect results. This also means the software failed.
For this S1, if you are a gold plan customer then the response is within one business hour, If you are a silver plan customer then the response comes within 4 business hours. Lastly, if you are a standard plus customer then you will get a response within 8 business hours.
The second one is ‘S2’ which means the Performance of the software degrades substantially and under such cases, there will be a severe impact on the use of one or more standard functions of the software installed. But compared to S1 this is a better case.
Malwarebytes Customer Service 914-257-4519
For this S2, if you are a gold plan customer then the response is within 4 business hours, If you are a silver plan customer then the response comes within 12 business hours. Lastly, if you are a standard plus customer then you will get a response within 24 business hours.
The last case is called ‘S3’ case which says the degradation in any of the operations of software such that the software is still in usable condition but does not function in the convenient or most expeditious manner. This case is the initial stage of the above two cases.
For this S3, if you are a gold plan customer then the response is within 8 business hours, If you are a silver plan customer then the response comes within 24 business hours. Lastly, if you are a standard plus customer then you will get a response within 48 business hours.
The customer while installing has to choose whether he wants the gold plan or the silver plan or the standard plus plan as based on this Malwarebytes provides the solution to the issues. Therefore these are the ways Malwarebytes provides customer service.