Malwarebytes gives the commitment that “Our technology not only stops hackers and malware, but it cleans up an infected machine better than traditional antivirus”. In fact, our technology earned the only “flawless” clean-up score from the folks at AV-TEST.org. The technical support which Malwarebytes provides is also divided based on plans chosen by the customer and the type of device used whether it is android, MAC, Windows, Chrome, etc.
Malwarebytes Technical Support Number 914-257-4519
While Malwarebytes makes every effort to ensure that problems are resolved as quickly as possible, it understands that Customers’ expectations may not always be met. Suppose for an instance if for any reason the Customer is dissatisfied with their support experience or does not receive a resolution of their reported issue within a reasonable time frame, they may escalate their complaint or issue. Customers can request the current support engineer to escalate the issue to their manager. Should the issue not resolved to the customer’s satisfaction. They further escalate to the Manager of Malwarebytes Technical Support.
- The first one is the Standard Plus plan which includes standard support with 24×7 severity 1 support and most importantly priority case routing is given.
- The second one is the Silver Plan which also includes Standard Plus support and additionally, the customer gets a designated technical account manager and migration assistance. This plan ensures implementation assistance and product training with quarterly personalized health checks making it better than Standard plus.
- The third one is the Gold plan which obviously includes Silver Package support with addons like Technical integration assistance, Designated customer support engineer, Monthly personalized health checks. The other features of this plan are Annual on-site business review which makes the premium and highest comfort plan.
- The faster technical support is provided for the Gold plan customers and then for the silver Plan users but in the case of Standard plus and Standard, it takes quite a while.
Malwarebytes technical support for windows:
In the case of Performance and protective capability the support is improved detection and remediation:
- For windows, you have the default monthly Scheduled Scan in Free mode.
- And you have to frequently update the installer to allow installation to the standalone Business mode when certain conditions met.
- They give that added support for Hypervisor Code Integrity (HVCI) and Device Guard to meet Microsoft compliance requirements.
- Malwarebytes provides the customer with improved the remediation process so fewer reboots required.
- They also provide improved accuracy of the Web Protection module.
- Lastly, on giving access to improved driver management for increased stability.
- All together continued improvements to overall protection, detection and remediation is available making it the best for windows.
Malware Technical Support Cases:
- They fix BSOD involving farflt.sys
- Malwarebytes also fix issues with exclusion involving short filenames
- They ca fixed issues where Real-Time Protection did not enable properly
- Lastly, they addressed other miscellaneous defects
- You have the dashboard designed to showcase Malwarebytes real-time protection features.
- There is a notification center behavior to make it easier to dismiss numerous other user interfaces and copy enhancements.
Malwarebytes Technical Support for Mac:
The information and support translated into the following languages:
- Brazilian Portuguese
- For mac, the special technical support given is that better handling of cases where the app has been moved to the trash.
- This is in the top apps chart for the macOS Mojave also.
Malwarebytes Stability and Issues Fixed:
- There are some minor bug fixes and improvements in the speed to solve the issues.
- Malwarebytes has improved error handling in the Mac.
- The stability is in the best software hands as far as Mac.
- Malwarebytes even fixes minor issues automatically.
- It even fixed an issue where a software update offered but could not be downloaded
- For its customer, it fixed the causes of crashes affecting a small number of users
Malwarebytes for Android and Chrome:
As we know that Android and Chrome are the majority use in today’s world hence for these two we need the best antivirus software and Malwarebytes is in the line to provide its customers the best even in technical support.
The provisions of Malwarebytes Technical Support:
- The customer gets improved coin miner detection.
- They get improved experience in Chromebook.
- Malwarebytes provides call protection for solving the issues.
- They give added notifications to help users better understand how the app is protecting them.
- The Clarified pricing and features in the purchase process are a sign of professionalism.
- They provide fixing of minor bugs automatically by their software.
- Now, with an improved call blocking feature customers can find this handy.
Malware Technical support related to Stability and issues fixed:
- Some minor bug fixes and improvements in speed.
- Secondly, fixes several issues that could cause the app to become unresponsive.
- Additionally fixes other miscellaneous defects.
These are the Malwarebytes Technical Support features.